DISTILLERY TOUR TERMS & CONDITIONS
Aber Falls Distillery Tours (“the Tours”) take place at Aber Falls Distillery, Station Rd, Llanfairfechan LL33 0LB (the “Distillery”), and are organised and managed by Aber Falls Distillery Limited (“we” or “the Company”). Aber Falls Distillery Limited is a company incorporated in England & Wales (co reg. no. 10842166), with its registered office at The Sovereign Distillery, Wilson Road, Liverpool, United Kingdom, L36 6AD.
The following Terms and Conditions, as well as any information contained in the booking form, booking confirmation or tickets provided to you, apply to all Tour bookings or Tour Gift Vouchers to the exclusion of any other terms and conditions.
By purchasing tickets for, or attending, a Tour, you agree to abide by these Terms and Conditions. We reserve the right to vary these Terms and Conditions at any time without notice to you.
ONLINE BOOKINGS AND WEBSITE
We will endeavour to ensure that the information displayed on the website www.aberfallsdistillery.com is up to date and accurate. However, we cannot be held liable for any errors. Use of the website is subject to the Terms & Conditions available here.
WALK IN BOOKINGS
Tours need not be pre-booked, however, we recommend that reservations are made at busy times (especially weekends, bank holidays and in peak season). We will endeavour to reserve some places on most Tours for walk-in visitors on a first come first served basis; however, we cannot guarantee that such places will be available at all times. We do not accept any liability in the event that you do not pre-book a Tour and there are no places available for you to attend.
PRICING AND ADMISSION POLICY
Tours are priced at four levels:
(i) Adult: all visitors aged 18 years old or over. Tickets for this Tour include one (1) alcoholic beverage. Proof of age may be requested before the Tour.
(ii) Student: concessionary discounted tickets for holders of a valid NUS student card who are aged 18 years old or over. Proof of age may be requested before the Tour.
(iii) OAP: concessionary discounted tickets for people who are able to claim a basic state pension.
(iv) Children: visitors between the age of 6 and 17. Proof of age may be requested before the Tour. Children between the ages of 6-17 are admitted free of charge but must be accompanied by a responsible adult (aged 18 or over) at all times. Unfortunately children under 6 years of age are not permitted to attend Tours for health and safety reasons.
All prices are shown inclusive of VAT.
CONDITIONS OF ENTRY
All Tours are subject to availability and may be altered or cancelled at any time. On arrival at the Distillery, you must present you booking confirmation email or gift voucher as proof of payment prior to entry to the Distillery.
We operate a Challenge 25 policy. Visitors may be subject to an age check on arrival at the Distillery, so you should bring photo identification (“ID”) to the Distillery. If we believe or suspect a visitor who wishes to consume alcohol is aged under 25, that visitor will be asked to produce photo ID. In the event that you are unable to produce valid photo ID, you will not be served alcohol as part of the Tour.
Any visitor aged between 6 and 17 must be accompanied by a responsible adult. You may be refused entry if you cannot provide proof of age if requested.
If you cannot provide proof of age when requested and are denied entry or are not served alcohol as a result, we regret that no refunds can be given.
The date and time of your Tour will be clearly stated on your ticket or confirmation, and you must arrive in good time for your Tour. Tours start at 1 hour intervals and it is important that they are able to begin promptly at the stated time. If you arrive after your designated Tour has commenced, we will endeavour to accommodate you on the next available Tour; however, demand may be high (especially in peak season) and we cannot guarantee that there will be spaces available.
Unfortunately we are unable to refund tickets where no suitable alternative time is available.
We reserve the right to refuse admission to the Distillery.
CANCELLATIONS AND AMENDMENTS
If we cancel your Tour you will be entitled to a full refund for the purchase price.
We will use all reasonable endeavours to be open and operational during published opening hours, but we reserve the right to close the Distillery at any time without notice. In the event of total closure of the Distillery, any tickets issued for Tours on the day of closure will be exchanged or refunded, but we will not be liable to pay any other compensation.
On certain days, or at certain times, some parts of the Distillery may be closed (e.g. for cleaning, maintenance, or for other technical reasons), or the Distillery may not be fully operational. In these circumstances Tickets will not be refunded and we will not be liable to pay any compensation..
If you wish to amend the date or time of any booking following the purchase of ticket(s), you should immediately contact us by phone or e-mail. We will endeavour to accommodate such requests, however we cannot guarantee that we will be able to do so. No refund will be payable in the event that we are unable to accommodate your request.
If you have requested delivery of tickets by post, we will charge you the published postage rate in force from time to time in addition to the price of the booking.
A full refund will be made for cancellations made 24 hours in advance of your booking time and date.
Tours are strictly limited in size. Any group booking of 12 people or more must be booked in advance by contacting the Distillery by phone or by e-mail. If the number of visitors in a single group booking exceeds our maximum Tour size (12 people), the group will be split across a number of Tours (which may not run consecutively).
OUR LIABILITY TO YOU
Our liability to you howsoever arising is strictly limited to the Tour ticket price. We are not responsible for any direct or indirect loss of profit, loss of business, loss of goodwill, or for any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of in connection with the Tour or these Terms and Conditions.
Notwithstanding the foregoing, nothing in these Terms and Conditions limits in any way our liability: (i) for death or personal injury caused by our negligence; (ii) under section 2(3) of the Consumer Protection Act 1987; (iii) for fraud or fraudulent misrepresentation; or (iv) for any other matter which cannot be excluded by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our obligations under these terms and conditions shall be deemed to be suspended for the duration of the Force Majeure Event.
HEALTH AND SAFETY
The Distillery is a controlled working and manufacturing environment, and you should exercise due care and attention on the Tour. You must comply at all times with any health and safety procedures or regulations which Distillery staff may draw your attention. Failure to do so may result in you being removed from the Tour, in which circumstances no refund will be payable.
If the fire alarm sounds during your Tour the tour guide will direct you to the nearest exit.
While at the Distillery visitors must comply with the following obligations:
(i) no smoking other than in the designated smoking area;
(ii) no pets or animals except for guide dogs and hearing dogs; and
(iii) no access to any area of the Distillery other than areas designated for access by visitors.
We reserve the right to remove anyone from the Distillery if their behaviour is considered likely to cause offence, to put staff or other visitors at risk or create a nuisance to other visitors or staff.
In the interests of safety, visitors may be asked to submit to a search of their person or belongings upon entry to the Distillery. Anyone refusing to submit to a search, or who is found to be in possession of materials believed by us to be dangerous or unsuitable, will be denied entry or removed from the Tour. No refund will be payable in such circumstances.
For safety reasons, all photography (including both flash and non-flash) and video recording is strictly prohibited within the Distillery.
From time to time we or other authorised third parties may carry out photography or other recording at the Distillery and any images or recordings may feature visitors. Visitors consent to the use of such images by us in connection with advertising, promotions or monitoring and acknowledge that the copyright in such images belongs to us and/or any authorised third party.
All spaces within the Distillery are fully accessible. A lift is provided for mobility access to the still floor. Electric wheelchairs and mobility scooters will be unable to pass through the still room but manual wheelchairs are available at the entrance.
If you have any requirements for special assistance please contact us in advance to ensure we can receive you and ensure you get the best possible experience.
VISUALLY IMPAIRED ASSISTANCE
Guide Dogs are welcome at the Distillery.
There are hand rail extensions and contrasting floor textures throughout the Distillery.
Please note that the lighting levels within some of the rooms are low. Please contact us in advance if you have any concerns about visibility or if you require assistance.
A free carer ticket is available to any customer who requires essential assistance to visit our Distillery. You must notify us at the time of booking that a carer ticket is required, otherwise we cannot guarantee that a space will be available on the relevant Tour.
We reserve the right to refuse to process a transaction for any reason.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question will not be affected
These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.